Company Profile

Front Range Technology Group (FRTG) is the reliable source for voice solutions and is fast becoming a leader in enabling voice access to multiple data sources, including the Web. We develop, implement, and support voice-integrated solutions that allow people to use their phones - either land-based or mobile - to access information from the Internet and corporate IT systems.

Since its inception, FRTG has developed a successful track record in computer telephony integration (CTI) deployments that allows us to meet the growing demand for speech recognition systems. We are committed to providing customers with voice-enabled solutions that offer maximum performance and scalability.

FRTG is located in Aurora, Colorado and is privately-held.

Management Team

FRTG was founded by C.J. Whelan in 1999. C.J. has over twelve years experience in the CTI and telecommunications industry. Prior to FRTG, he managed another successful computer telephony integration (CTI) consulting company, Whelan Computer Consulting, LLC, and has held technical positions with T1 Systems and ConferTech International (now Voyant Technologies).

C.J. is a graduate of the Massachusetts Institute of Technology and holds a bachelor of science degree in electrical engineering and a bachelor of science degree in management sciences.

Information Access through Voice-Integrated Solutions

FRTG professionals are experts in the convergence of voice and data. Our strength lies in our ability to provide rapid implementation of highly-specialized voice solutions that integrate speech recognition and text-to-speech technologies into an organization's IT infrastructure. Our solutions assure the following results:

• Ensure the final solution will address your specific business needs
• Establish a solid foundation for your voice solution, now and in the future
• Increase employee productivity, customer retention and permission-based marketing
• Expert planning and deployment throughout the project
• Mentoring and skills transfer from consultants with years of experience
• Optimized performance and availability

Don't be fooled -- implementing a successful speech-enabled solution is complicated, even for a modest system. Challenges exist on many levels, ranging from the nuances of telecom protocols and interfaces to the subtleties of designing a user interface that your callers will want to use. FRTG has the expertise and experience to successfully meet this challenge within a rapid timeframe.

Standards-based, Scalable Technologies

FRTG provides expertise in designing a technical infrastructure to help ensure a voice solution is appropriate to your organization. We've adopted an open standards-based systems development process by supporting the leading technology choices on the market.

Once an organization decides to employ easy-to-use voice interfaces for the delivery of information, we fully-leverage existing system investments. With FRTG, the business processes, tools and custom programming are standards-based to avoid the frustration and expense when upgrades and maintenance are required.

Focus on Outbound Telephony Systems

FRTG is one of the few voice technology companies that specializes in deploying outbound telephony systems that deliver automated, personalized messages to any phone. This proactive feature adds an important dimension to employee productivity, customer retention and permission-based marketing efforts.

Programming Languages and Development Environments:
C/C ++
XML
VoiceXML
Intel CT ADE
 (Computer Telephony Applications Development Environment, formerly Parity Software's VOS and CallSuite ActiveX products)
MS Visual Studio
Visual Basic

Hardware:
Intel Dialogic
  Voice processing
  Line interface boards
Fault-resilient industrial-grade PCs
Networking components

Operating Systems:
MS Windows XP/2003
Linux

Telecom Technologies:
Automated Speech Recognition (ASR)
Text-to-Speech (TTS)
Group Conferencing and Bridging
Automated payment via a credit card
Computer Telephony Integration (CTI)

Professional Services:
Life Cycle Implementation
End-to-End Project Management
Process and Workflow Development
Training and Knowledge Transfer
System Maintenance and Upgrades
24/7 Emergency Support

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